Refund policy

Smiles&Cheeks Return Policy

At Smiles&Cheeks, we are committed to ensuring that you receive our products in perfect condition and that they bring joy and smiles to your life. However, we understand that sometimes things don't go as planned. If you receive a damaged item, we are here to help make it right.

Return Eligibility:

  • Returns are only applicable for products that are received in damaged condition.
  • The damaged item must be reported to us within 7 days of receipt.

How to Initiate a Return:

  1. Contact Us: Reach out to our customer service team at

    info@smilesncheeks.com within 7 days of receiving the product. Please include your order number and a brief description of the damage.

  2. Provide Proof: Send us a photo of the damaged item. This helps us understand the issue and improve our quality checks.
  3. Return Authorization: Once your return request is reviewed and approved, we will provide you with a return authorization and instructions on how to send the item back to us.

Processing Returns:

  • Upon receiving the returned item, we will conduct a quick inspection.
  • If the return is approved, we will process your refund or exchange as per your preference.

Refunds:

  • Refunds will be processed to the original method of payment.
  • Please allow a certain number of days for the refund to appear in your account, depending on your card issuer's policies.

Exchange:

  • If you prefer an exchange, we will send a replacement product as soon as the damaged item is received and inspected.

Additional Information:

  • Smiles&Cheeks reserves the right to refuse a return if the item is not in its original condition or if the damage is not due to a manufacturing defect.
  • This policy applies only to purchases made directly through Smiles&Cheeks. For items purchased through third-party vendors, please contact them directly for returns.

We at Smiles&Cheeks are dedicated to ensuring your satisfaction and happiness. If you have any questions or concerns about your purchase, please don't hesitate to contact us. We're here to help!